Question - What is check in/check out time?
Check in – 3:00 pm Check Out – Noon
Question - Do you allow smoking on property? In the rooms?
The laws of Barbados and St. Lucia do not allow smoking in guest rooms. Smoking is allowed in outdoor, open spaces.
Question - Does each hotel have a spa?
Tamarind, Turtle Beach, The House, Waves and Colony Club have spa & beauty services. Treasure Beach has easy access to the Tamarind spa, next door. All hotels offer spa treatments on the beach or in the comfort of your room. Crystal Cove also offers spa treatments and can be arranged through the hotel concierge. The Landings Resort & Spa St. Lucia has a luxe spa on site.
Question - Do you have onsite parking? How much is parking?
On-site, self-parking is available for all 6 hotels and is complimentary to all guests.
Question - Will your rooms allow rollaways/cribs/playards? Is there a charge?
Not all hotels and not all room categories allow space for rollaways and cribs. Please check the room description on the accommodations page to confirm.
Question - I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
You must contact the site that you booked your reservation through.
Question - What is the minimum age requirement to check in to the room?
You must be 18 years of age or older to check in and have a valid credit card and ID.
Question - Is my ID/passport required at check in?
A valid form of ID is required at check in.
Question - Do you have connecting rooms?
Yes, some of our hotels have connecting rooms but not all categories. Interconnecting rooms can be requested but we cannot guarantee the requested room allocation and are subject to availability upon arrival.
Question - Do you have ADA rooms?
Yes, Colony Club Garden View Junior suite, Tamarind Ocean View Junior Suite, and Turtle Beach Ocean Front Junior Suite have roll-in showers and are located on the ground floor.
Question - Do you have an early departure fee?
Guests who are checking out early will not receive a refund for the balance of their stay.
Question - What forms of payment are accepted to pay for my room?
Visa, MasterCard, American Express, and Discover are accepted credit cards. We accept US dollars, Barbados dollars, Euro’s and British sterling.
Question - Are pets allowed?
No, all Elegant Hotels are pet free.
Question - I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
Our full service concierge staff can arrange these and many other services for you. Items can be ordered by calling Elegant Hotels Group in the US: (888) 996.9948 or UK: 0800 917.3534.